Handled
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WORKS WITH WHAT YOU USE

Outlook, Teams and Slack.
One place to finish.

Find the answer. Give it an owner.

The email from last month. The decision buried in a channel. Ask AI to find the context across your connected Outlook, Teams and Slack sources, then turn the answer into work with a clear owner.

Start in Slack. Finish with an owner.

A useful conversation shouldn’t end with “can someone?” Send the request to Handled, give it a clear owner, and get a private receipt in Slack when it’s complete.

Useful context. Already beside the work.

For a head start without asking, give a subject an AI agent. On delivered Public Requests, it can prepare an advisory note using relevant past work and recent Slack messages from channels your administrator selects.

Already talking somewhere else?

Bring a WhatsApp or email conversation.

Paste it in or upload an export. Handled reads it once to draft the wrap-up, then deletes it.

GOOD QUESTIONS

A little more
clarity.

Which sources can Ask AI search?

Ask AI searches your connected Outlook mailbox, approved Teams and Slack channels you can access, and accessible Handled work. Connect accounts in Connections and choose your sources in Ask AI. Administrators select the Teams and Slack channels. Available history depends on the provider, retention settings and your permissions. Microsoft may require your administrator’s approval. Teams private chats and shared channels are not included.

What happens after I get an answer?

Check the linked sources, then prepare and review a draft in Handled. You decide whether to create work or add it to an existing conversation. Research findings are private until you choose to share them. Searches do not send email, post to Teams or Slack, or complete work automatically.

Does AI check all my connected sources automatically?

Scheduled checks are available for Outlook after you enable them. They look for possible follow-ups in recent Inbox and Sent mail; you review the suggestions. Slack and Teams provide context when you search with Ask AI. Handled does not automatically send your emails or complete work for you.

Do we have to leave Slack?

No. Talk anywhere. Finish in Handled. Slack can stay. Use /handled to turn a request into work, then get a private receipt in Slack when it’s complete.

How are automatic AI notes different?

A configured subject agent can prepare an advisory note when a Public Request is delivered. This uses completed Public work in the same subject and a limited set of recent Slack messages from up to eight administrator-selected channels. These notes are visible to the Handled item’s readers. Selected channels are available company-wide to eligible automatic agent runs; Slack channel membership is not mirrored into those notes. Excerpts can appear in notes and retained agent records. Removing a channel stops future searches, but does not remove earlier notes.

Can AI agents act on their own?

A subject’s configured AI agent can automatically add an advisory note to a delivered Public Request. It doesn’t claim or complete the work. When you delegate work to an agent, its proposal comes back for a person to review.

FREE FOR YOUR WHOLE COMPANY FOR 30 DAYS

Less chasing.
More handled.

Bring your whole team in from day one.
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